Florist Stratford Online Flower Delivery Terms and Conditions

Welcome to Florist Stratford's Terms & Conditions

Thank you for choosing Florist Stratford for your online flower delivery needs throughout Stratford and the surrounding areas. By accessing or placing an order through our website, you accept and agree to be bound by the following Terms & Conditions which govern all transactions between you (the customer) and Florist Stratford. Please review these Terms & Conditions carefully before ordering. They set out important information regarding your rights, our order process, payments, cancellations, liability, and the governing law. These terms apply to all customers seeking flower delivery in Stratford and neighbouring communities.

1. Order Process

Florist Stratford provides an easy-to-use online platform for ordering flowers for Stratford and surrounding locations. The order process is designed to be transparent, secure, and convenient. To place an order:

• Browsing and Selection: View our range of floral products on the website. Click on the product you wish to purchase for more details and to personalise your selection (where options are available).
• Order Details: Add your chosen flowers to the shopping cart and provide all necessary delivery information. Ensure accuracy in recipient name, address (including postcode), contact details, and delivery instructions, to avoid issues or delays.
• Greeting Message: If you wish, add a personalised card message to accompany your delivery.
• Delivery Date: Choose your desired delivery date from our available options. While we endeavour to deliver on the requested date, certain circumstances may affect scheduling. Please order in advance for high demand periods (e.g., Mother’s Day, Valentine’s Day).
• Confirmation: Review your order carefully before proceeding. Once satisfied, proceed to checkout to finalise the order.
• Acceptance: After submitting your order, you will receive an email confirmation. This constitutes acknowledgment that we have received your order, but not that we have accepted it. Acceptance occurs only once payment is processed and the order is dispatched.

Orders can only be placed for customers and recipients located within Stratford and its surrounding area. Delivery outside of our specified area is at our discretion and subject to additional terms.

2. Payment Terms

We strive to ensure a secure and hassle-free payment process for all online flower delivery orders. Florist Stratford accepts most major credit and debit cards via our secure payment gateway. All prices are listed in pounds sterling (GBP) and are inclusive of VAT, where applicable.

Full payment is required at the time of order. Orders will not be processed or dispatched until payment is successfully completed. By submitting payment details, you represent and warrant that you are authorised to use the chosen payment method and that sufficient funds/credit limits are available.

If payment is declined or cannot be fully processed, your order will not be fulfilled and will be cancelled by Florist Stratford. We reserve the right to change accepted payment methods without prior notice.

3. Cancellations and Amendments

We understand plans can change. Please read our policy on order amendments and cancellations:

• Order Cancellations: You may cancel an order by contacting us as soon as possible prior to dispatch. If your order has not yet been prepared or dispatched, a full refund will be provided to the original payment method. Refunds may take up to 5-7 business days to process, depending on your provider.
• Orders Already Dispatched: If your order has already been dispatched or delivered, we regret that cancellations are not possible, and refunds will not be issued.
• Order Amendments: Amendments (such as a change of delivery address or message) should be submitted promptly after placing your order, ideally within one hour. We will make all reasonable efforts to accommodate changes where feasible, but as our products are perishable and prepared to order, amendments cannot be guaranteed once preparation has begun.

We reserve the right, at our discretion, to cancel orders in cases where:

• Product or pricing errors have occurred;
• Limited stock availability renders us unable to fulfil your specific request within the specified time frame;
• We suspect fraudulent or unauthorised activity;
• Extraordinary circumstances (such as severe weather or supply disruption) impact flower delivery in Stratford or surrounding areas.

In all such cases, customers will be contacted and a full refund arranged if payment was already processed.

4. Delivery Terms and Conditions

Florist Stratford provides flower delivery services to Stratford and neighbouring areas as defined on our website. We aim to deliver orders to the recipient's address on the requested date. Please note:

• Delivery Timing: Specific times cannot be guaranteed, although we strive to accommodate all reasonable timing requests. Delivery slots may vary during peak periods or due to circumstances beyond our control.
• Recipient Unavailability: If the recipient is not present at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or return them to the shop at our discretion. A calling card will be left where appropriate, indicating where flowers have been left or how to arrange re-delivery or collection.
• Incorrect Delivery Information: Please ensure all delivery details are accurate when placing your order. Florist Stratford cannot be held liable for failed deliveries arising from incorrect addresses or missing recipient information. Re-delivery, if possible, may incur an additional charge.
• Delivery Confirmation: Once delivery is completed, our responsibility ends. Any concerns regarding delivery should be notified to us without delay to ensure prompt resolution.

5. Product Availability & Substitutions

We take pride in offering fresh, high-quality flowers for every online flower delivery in Stratford. All products are subject to availability. On occasion, we may need to substitute certain flowers, wrapping, or containers due to seasonal variations, supply limitations, or quality considerations.

All substitutions are made with care to maintain the style, theme, and value of your chosen product. If a significant substitution is necessary, we will attempt to contact you using the details provided at the time of order.

Florist Stratford cannot guarantee exact replication of the product images shown on the website, as flowers are subject to natural variation. However, we endeavour to deliver arrangements of equal or greater value and quality.

6. Returns, Refunds, and Complaints

We want you to be fully satisfied with your purchase.

• Returns: Due to the perishable nature of flowers, returns are generally not accepted except where products are found to be damaged or below standard on arrival.
• Refunds: If your flowers arrive in unsatisfactory condition, please contact us within 24 hours of delivery, providing a photograph and order details. We will assess the issue and, at our discretion, offer a replacement or refund.
• Complaints: We aim to resolve all complaints promptly and fairly. If you are dissatisfied with any aspect of our flower delivery service in Stratford, please notify us as soon as possible, providing full details. Our team will investigate and respond appropriately.

7. Limitations of Liability

Florist Stratford is committed to delivering fresh, timely, and high-quality flower arrangements. However, we shall not be liable for:

• Delays in delivery or failure to deliver items due to circumstances beyond our control, including but not limited to severe weather, transportation issues, civil unrest, or supplier disruption.
• Failure to perform our obligations if you provide incomplete or inaccurate information at the time of ordering.
• Minor variations in colour, species, or appearance from the product images or descriptions on our website, as these may result from natural differences or flower availability.
• Any consequential, special, or indirect losses resulting from use of or reliance on our website or flower delivery services, to the fullest extent permitted by law.

In all cases, our total liability to you for any claim relating to your order shall be limited to the price paid for the products in question.

8. Personal Data and Privacy

Protecting your personal information is important to us. We will collect, handle, and store your data in accordance with our Privacy Policy and applicable UK data protection laws. Information provided will only be used to process your flower delivery order and communicate with you regarding your order or our services.

We will not share your personal information with third parties except as necessary to fulfil your order or where required by law.

9. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising under them are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes related to the use of the Florist Stratford website or services.

10. Amendments to Terms & Conditions

Florist Stratford reserves the right to update or modify these Terms & Conditions from time to time. Any changes will be posted on our website. It is your responsibility to check this page regularly. Continued use of the website or our flower delivery services following any changes will be deemed acceptance of those changes.

11. General

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by Florist Stratford in exercising any rights or remedies shall constitute a waiver of those rights or remedies. These Terms & Conditions constitute the entire agreement between you and Florist Stratford relating to the supply of products through our online flower delivery service.

Note: These Terms & Conditions apply to all persons ordering for delivery in Stratford and its surrounding areas. For further information about our flower delivery, product range, or to raise a query regarding an order, please refer to the contact information provided on our website.

Thank you for choosing Florist Stratford for your online flower delivery. We look forward to serving you and brightening your special occasions throughout Stratford and nearby communities.