At Florist Stratford, we pride ourselves on being a trusted local florist, delivering premium, fresh flowers to households and businesses across Stratford. We are committed to providing an exceptional experience and guaranteeing the freshest blooms—every single time. Your satisfaction is at the heart of our service, and we are here to make sure any concerns are swiftly resolved.
Florist Stratford stands by a strict fresh flowers guarantee. Every bouquet and floral arrangement leaving our shop is hand-selected for quality and vibrancy to ensure it arrives at your door looking beautiful and staying fresh. We expect our arrangements to remain fresh and vibrant for a minimum of 5 days from delivery when proper care instructions are followed. If your flowers do not meet this guarantee, we are here to help.
We take great care in packing and delivering each order, but on rare occasions, flowers may arrive damaged due to transit conditions. If your flowers are damaged upon arrival, please notify us within 24 hours of receipt. So that we can swiftly address the issue, please provide photographic evidence of the damage and details about your order. This allows us to verify the problem and work towards a prompt solution.
Our fresh flowers are guaranteed to last at least 5 days from delivery, provided they are cared for as recommended. For any concerns relating to premature wilting or loss of freshness within that period, please contact us as soon as possible. Claims made outside the 5-day freshness window may not be eligible for refund or replacement.
If you experience any issue covered by our guarantee—such as flowers arriving damaged or failing to stay fresh within the designated freshness period—Florist Stratford offers two hassle-free options:
Your satisfaction is important to us, and we aim to resolve refund or replacement requests within 2 business days.
Florist Stratford values constructive feedback and welcomes all complaints as an opportunity to improve our local service. If you wish to make a complaint regarding your order, our staff, or any part of your experience, please reach out via our contact form or by visiting our shop in Stratford during business hours. Please include your order details and a description of the issue. We strive to acknowledge all complaints within one working day and to resolve most issues within 5 working days.
We are proud to be Stratford's reliable, community-driven florist serving both homes and businesses nearby. Your happiness motivates us to keep elevating our standards—especially when it comes to delivering fresh, beautiful flowers to your door.
If you have any questions about our returns, refunds, or complaints policy, please don’t hesitate to get in touch. We look forward to serving you again soon with Stratford's very best in fresh flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
